Shipping & Payment Policy

• Payment: We currently accept Cash on Delivery (COD) or Bank Transfers for all orders.
• Free Shipping: Enjoy free shipping on all orders above Rs. 5,000.

Delivery Timeline

• Standard delivery time is 4–7 working days (no deliveries on Sundays).

Delivery Address

• We deliver to the home or office address you provide at checkout.
• PO boxes are not supported. All deliveries must be signed for upon receipt.

Contact Us

For any questions, call +92 314-0877221 or email info@thewasports.com.

WA Athleisure – Returns & Exchange Policy

At WA Athleisure, we want you to love your purchase. If something isn’t right, please review the policy below.

1. Eligibility for Exchange or Return

• Items can be exchanged or returned within 7 days of purchase/delivery.
• We accept exchanges/returns only if:
  • The item is faulty, damaged, or defective at delivery.
  • The item does not match the original specifications or the item you ordered.
• For faulty/defective items, email info@thewasports.com with photographic evidence within 7 days.

2. Conditions for Return

• Items must be unworn, unwashed, undamaged, and have all original tags attached.
• We cannot accept items with odours, signs of wear, or tampering.
• Sale/Clearance items are not eligible for return or exchange.

3. How to Initiate a Return or Exchange

1. Notify us within 7 days of delivery via email at info@thewasports.com or call (+92) 314-0877221.
2. State the reason and, for exchanges, the required size/product (email or WhatsApp chat serves as proof).
3. Return items via a traceable courier/registered post at your cost to our returns address (provided upon request).
4. The parcel remains your responsibility until received and processed. Please keep the proof of postage.

4. Costs & Processing

• Delivery/shipping charges are non-refundable.
• PKR 200 will be charged on replacement parcels where the customer changes the size or item.
• For refunds, PKR 250 is deducted (delivery charges).
• Exchanges are shipped on a standard service (not express).
• Refunds are processed within 7 working days after we receive and verify returned items.
• Normal processing time is 2–4 business days; during sales it may take 6–8 business days.

5. When Returns/Exchanges Aren’t Possible

• Requests made outside the specified timeframe.
• Products damaged due to use, mishandling, or tampering.
• Missing written instructions for the required exchange size/item.

6. Faulty Goods

• For suspected faults, email info@thewasports.com with a brief description and photos.
• In some cases, returning the item may not be necessary; we assess case by case.
• Faulty claims must be made within 4–7 days; after this, issues may be considered normal wear and tear.
• If a like-for-like replacement is out of stock, we may issue a refund or store credit equal to the product’s value.

7. Important Notes

• We reserve the right to return items to you if they do not meet our policy criteria.
• Goods are returned to you in the same condition in which they are received.
• Exchanges can only be made up to the original value of the goods purchased.
• Your shipping costs are non-refundable.

Contact Us

For queries about exchanges and returns, email info@thewasports.com or call (+92) 314-0877221.